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Shipping information

International Shipping  

Handling: 2-3 business days
Shipping: 5-14 business days (it depends on the customs in a destination country)

We ship items using Express Mail Service (EMS) from Japan Post. For some countries and areas, EMS is limited to certain areas.
Please check your county here : EMS list of countries and areas

For Germany, we use Yamato Transport. Once items arrive in Germany, UPS-Germany takes care of the delivery.
In case if you have a problem with your delivery, please contact this number 01806 882 663.

Shipping fees are depend on the country we send to and weights of the items. 

You may be required to pay duty and tax when receiving your items in your country. If applicable, you must pay all these duty and tax as receiver and we do not cover any of them. Policies on those taxes vary in each country. Please contact your local custom office for more details.


 Track your items here

For EMS Japan Post : Tracking start

For Yamato Transport: Tracking start